Complaints

We are dedicated to providing you with a high-quality service and we want to ensure that we maintain this at all times. However, should you wish to make a complaint please call (020) 3543 4553 or e-mail complaints@polo.works. 

In the event that you remain dissatisfied, it may be possible for you to refer the matter to the Complaints team at Lloyd’s at:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent ME4 4RN
Telephone: 020 7327 5693
e-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet, Your Complaint – How We Can Help, available at www.lloyds.com/complaints and from the above address.

 

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer to the Financial Ombudsman Service (FOS).

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.  You can find more information on the FOS at www.financial-ombudsman.org.uk.

The FOS’ contact details are:

The Financial Ombudsman Service,
Exchange Tower,
London E14 9SR
Telephone 0800 023 4567 (calls to this number are free from fixed lines in the UK).
e-mail: complaint.info@financial-ombudsman.org.uk