Privacy Policy

https://oakglobal.com (our website) is provided by OAK Servco Limited trading as OAK Global, OAK Reinsurance, OAK Enterprise, OAK Horizon and OAK Re (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) when you visit our website, make contact with us, or use our products and services. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).

What this policy applies to

This notice is directed at our website users, policyholders or insured beneficiaries, claimants, brokers, intermediaries, reinsurers or retrocessionaires, managing agents and any other individuals who otherwise interacts with us in connection with our business (collectively referred to as “you”). This notice does not cover our processing of personal data relating to our staff.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

We collect and process the following categories of personal data

Information provided via direct correspondence between us through email, such as your name, email address, telephone number as well as a record of that correspondence.
Data gathered through cookies and other tracking technologies when you interact with our website. When you visit our website, we may collect some basic information such as the origin of the link you clicked to reach our website, your internet service provider's domain name, IP address, which pages you accessed on the site and what links you have interacted with on the site. We use this information only to analyse the use of our website to help guide improvements, to see what content our users are particularly interested in and to inform our marketing communications, (for further details, refer to our Cookie Policy.)
Social media platforms: we may receive personal data relating to you when you interact with our content provided on social media platforms, We receive anonymised engagement statistics provided by LinkedIn, to see how LinkedIn users are interacting with our content. This information is not identifiable to you.
In certain circumstances, we may receive business-related data from brokers, insurers, or other professional service providers where relevant to our business, this information may include personal data such as your name, email address, telephone number.

Why do we collect your personal data

We collect and use your personal data for the following purposes:

To comply with legal and regulatory obligations applicable to our business.
To administer contractual obligations, such as the handling or analysis of claims, to respond to your enquiries and provide details of our (re)insurance and/or retrocession products such as renewals or retrocessions.
For legitimate interests pursued by us, such as client interactions including with regards to evaluating the risks to be covered and setting up organisations as clients, business development, our outwards reinsurance and compliance with regulations. Also, To improve the functionality and user experience of our website, those who interact with our social media platforms, including analytics and performance monitoring.

Who we share your personal data with

We may share your personal data outside our organisation with our suppliers or contractors, for the purposes described in this notice. They are bound by obligations of confidentiality. This may include the following categories of recipients:

Within the OAK Global group of companies for the purposes outlined in this notice;
With our managing agency, Polo Managing Agency Ltd for the performance of our contractual obligations as well as to comply with our legal and regulatory obligations
With other insurance market participants or partners, where necessary to offer, administer and manage the services provided to you, such as insurers and insurance underwriters, co-insurers, reinsurers, brokers, intermediaries and loss adjusters
Third-party service providers, such as IT and communications service providers, marketing agencies, as well as Polo Commercial Insurance Services Ltd, which are all companies that support the provision of our services to you
our other insurance and reinsurance partners such as brokers, other (re)insurers or other companies who act as (re)insurance distributors;
our and their professional advisors (such as lawyers, external auditors and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

How long your personal data will be kept

We retain your data only for as long as necessary to achieve the purposes outlined in this Privacy Notice or to comply with legal, statutory, or contractual requirements. Specific retention periods may depend on the nature of the data and the purpose of its use.

Transferring your personal data out of the UK

Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.

It is sometimes necessary for us to transfer your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.

We may transfer your personal data to our service providers located outside the UK.

Under data protection laws, we can only transfer your personal data to a country outside the UK where:

the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here.
there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
a specific exception applies under relevant data protection law

Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) pursuant to legally-approved standard data protection clauses recognised or issued further to Article 46(2) of UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.

Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.

Cookies

For details on our cookie policy, please follow this link.

Your rights

You generally have the following rights, which you can usually exercise free of charge

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under UK GDPR.

If you would like to exercise any of those rights, please see below: ‘How to contact us’. When contacting us please:

provide enough information to identify yourself and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner. They may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to this privacy policy

We may change this privacy policy from time to time so please review it periodically.

How to contact us

You may contact us by writing to the below address:

OAK Global
8 Bishopsgate
Huckletree
London, EC2N 4BQ